FAQs

Ordering & Payments

Add items to your cart, proceed to checkout, enter your shipping details, select a payment method, and confirm. You'll receive an order confirmation email right away.

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure options via our payment processor. All transactions are encrypted and secure.

The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.

Yes! We use industry-standard encryption and do not store full card details on our servers—everything is handled securely by trusted providers like Stripe or PayPal.

Sales tax is calculated and added at checkout based on your shipping address and applicable US state laws. We collect and remit taxes where required.

Shipping & Delivery

We ship to all 50 US states and territories. (If you expand internationally later, update here.)

Standard shipping: 5–10 business days after processing. Processing time: 1–3 business days (longer during peak seasons or holidays). You'll get a tracking number via email once your order ships.

Yes—check your email for tracking details or log into your account to view status.

Contact us at info@ghfugu.com with your order number. We'll work with the carrier to resolve it quickly.

Sizing, Fit & Product Details

Check our detailed size chart on each product page (includes bust, waist, length measurements). Fugu styles are often one size, relaxed and oversized for comfort—many customers size down if they prefer a fitted look. If in doubt, email us your measurements for personalized advice!

Yes! Our designs draw directly from authentic Ghanaian fugu (also known as batakari or smock) traditions—hand-stitched puff sleeves, vibrant patterns, and high-quality fabrics inspired by northern Ghanaian craftsmanship. Each piece blends cultural heritage with modern wearability.

Most items are machine-washable on gentle cycle (cold water), but we recommend hand-washing or dry cleaning for intricate details/puff sleeves to preserve shape and vibrancy. Always follow the care label. Hang dry to avoid shrinkage.

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    Returns, Refunds & Exchanges

    See our full Returns & Refunds Policy for details: 7-day return window from delivery, items must be unworn/unwashed with tags attached, refunds to original payment method. Return shipping is your responsibility (except for defects).

    Not direct exchanges at this time—please return for refund and place a new order. We restock popular sizes quickly!

    Email us photos and your order number within 7 days—we'll arrange a replacement or full refund, often with prepaid return shipping.

    General & About Us

    Our fugu-inspired pieces are crafted with care using ethically sourced materials, blending traditional Ghanaian techniques with modern production for quality and accessibility.

    Some designs are limited-run to celebrate cultural authenticity—shop fast for exclusives!

    Email info@ghfugu.com or use our contact form. We typically respond within 1–2 hours (faster during business hours).

    Yes—select gift options at checkout and add a personal message!

    Still have questions? Drop us a line—we're here to help make your shopping experience as smooth and enjoyable as possible. Happy shopping! ✨

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